Privacy policy

Privacy Policy

BellavieLuxury LLC respects your privacy and is committed to protecting the personal information you share with us when you visit, use, or make a purchase through our online store.

This Privacy Policy explains how BellavieLuxury LLC collects, uses, stores, shares, and protects personal information in connection with our website, products, services, customer support, payments, and related business operations.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from service providers that assist us in operating our business.

The types of information we may collect include:

Personal and Contact Information

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Account information, when applicable.

Order and Transaction Information

  • Products purchased or viewed.

  • Order history.

  • Purchase amount.

  • Shipping information.

  • Refund, exchange, and return information.

  • Payment transaction details.

BellavieLuxury LLC does not directly store full payment card details when payments are processed through third-party payment providers such as Shopify Payments. Payment information is processed by the applicable payment service provider in accordance with its own security and privacy practices.

Device and Technical Information

When you use our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Referring website.

  • Pages visited.

  • Interaction with our website.

  • Date and time of access.

  • Cookie and similar technology information.

Customer Support Information

If you contact us, we may collect and retain information contained in your communications, including:

  • Email messages.

  • Support requests.

  • Photographs or videos you provide.

  • Order-related information.

  • Feedback and complaints.

2. How We Use Your Information

BellavieLuxury LLC may use personal information for purposes including:

  • Processing and fulfilling orders.

  • Processing payments.

  • Shipping products.

  • Providing order confirmations and updates.

  • Managing returns, refunds, replacements, and exchanges.

  • Providing customer support.

  • Preventing fraud and unauthorized transactions.

  • Maintaining the security of our website and systems.

  • Improving our products, services, website, and customer experience.

  • Analyzing website usage and business performance.

  • Communicating important information regarding purchases or services.

  • Complying with legal, regulatory, tax, accounting, and contractual obligations.

  • Enforcing our policies and protecting our legal rights.

Where permitted by applicable law, we may also use your information to send marketing communications, promotional offers, product updates, or other commercial messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

3. Shopify

Our online store is operated using Shopify's e-commerce platform.

Shopify may process personal information on our behalf to provide services such as:

  • Website hosting.

  • Checkout functionality.

  • Order management.

  • Payment processing.

  • Fraud prevention.

  • Store analytics.

  • Technical infrastructure.

Your personal information may therefore be processed by Shopify and its authorized service providers in accordance with their applicable privacy and security practices.

4. Payments and Shopify Payments

When you make a purchase through our store, payment information may be processed through Shopify Payments or another authorized payment service provider.

These providers may collect and process information necessary to:

  • Authorize transactions.

  • Process payments.

  • Prevent fraud.

  • Verify identity or payment information.

  • Handle disputes, chargebacks, and refunds.

BellavieLuxury LLC may receive limited transaction information from payment processors but generally does not receive or store complete payment card numbers.

Payment processing may be subject to the privacy policies and terms of the applicable financial institution, card network, or payment provider.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Remember user preferences.

  • Maintain shopping cart functionality.

  • Improve website performance.

  • Understand how visitors use our website.

  • Measure marketing effectiveness.

  • Detect fraudulent or suspicious activity.

  • Provide relevant advertising where permitted.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of our website.

6. Analytics

We may use analytics tools and service providers to better understand how visitors interact with our website.

Analytics data may include:

  • Pages visited.

  • Time spent on pages.

  • Traffic sources.

  • Device information.

  • Approximate geographic information.

  • Website interactions.

This information helps us improve our website, products, advertising, and overall customer experience.

7. Advertising and Marketing

Where permitted by applicable law, BellavieLuxury LLC may work with advertising and marketing service providers.

These providers may use cookies, pixels, or similar technologies to:

  • Measure advertising performance.

  • Understand customer interactions.

  • Display relevant advertisements.

  • Improve advertising campaigns.

  • Create aggregated audience insights.

Depending on your location, you may have rights regarding targeted advertising or the use of personal information for marketing purposes.

8. How We Share Personal Information

BellavieLuxury LLC may share personal information with trusted third parties when necessary to operate our business or provide our services.

These parties may include:

  • Shopify.

  • Shopify Payments and other payment processors.

  • Shipping and logistics providers.

  • Order fulfillment partners.

  • Customer support providers.

  • IT and hosting service providers.

  • Analytics providers.

  • Advertising and marketing platforms.

  • Fraud prevention and security providers.

  • Professional advisers such as accountants, attorneys, and consultants.

We may also disclose information when required to:

  • Comply with applicable law.

  • Respond to lawful government requests.

  • Protect the rights, property, or safety of BellavieLuxury LLC, our customers, or others.

  • Investigate fraud, abuse, or security incidents.

  • Enforce our agreements and policies.

We do not sell personal information in the traditional sense of selling customer lists for money.

Certain data-sharing activities related to targeted advertising may nevertheless be regulated as a "sale," "sharing," or similar concept under specific privacy laws.

9. International Data Transfers

Because we use service providers that may operate in different countries, your personal information may be transferred to, processed in, or stored outside the country where you reside.

When required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.

10. Data Retention

BellavieLuxury LLC retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of our relationship with you.

  • Order and transaction history.

  • Customer service requirements.

  • Legal obligations.

  • Tax and accounting requirements.

  • Fraud prevention.

  • Dispute resolution.

  • Enforcement of agreements.

Information may be retained for a longer period where required or permitted by law.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access.

  • Loss.

  • Misuse.

  • Disclosure.

  • Alteration.

  • Destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of any account credentials associated with our services.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing activities.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of your information.

  • Opt out of certain marketing communications.

  • Opt out of certain targeted advertising or data-sharing activities where applicable.

To exercise your privacy rights, contact us at:

support@bellavieluxury.com

We may need to verify your identity before processing certain privacy requests.

13. California Privacy Rights

If you are a resident of California, you may have additional privacy rights under applicable California privacy laws.

Depending on eligibility, these rights may include:

  • The right to know what personal information is collected.

  • The right to request access to certain personal information.

  • The right to request deletion.

  • The right to request correction.

  • The right to opt out of certain sales or sharing of personal information.

  • The right to limit certain uses of sensitive personal information where applicable.

  • The right not to receive discriminatory treatment for exercising privacy rights.

Requests may be submitted to support@bellavieluxury.com.

14. European and United Kingdom Privacy Rights

If you are located in the European Economic Area, European Union, or United Kingdom, applicable data protection laws may provide additional rights.

Depending on the circumstances, the legal bases for processing your personal information may include:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate business interests.

  • Your consent.

You may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.

You may also contact us directly at support@bellavieluxury.com regarding any privacy concern.

15. Children's Privacy

Our website and services are not intended for children who are not legally able to enter into online purchase agreements without appropriate parental or guardian authorization.

BellavieLuxury LLC does not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact support@bellavieluxury.com.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

BellavieLuxury LLC is not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access.

17. Business Transfers

If BellavieLuxury LLC participates in a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor entity may continue to process information in accordance with applicable legal requirements.

18. Fraud Prevention and Legal Protection

We may process and share relevant personal information when reasonably necessary to detect, investigate, prevent, or respond to:

  • Fraudulent transactions.

  • Payment disputes.

  • Chargebacks.

  • Unauthorized account activity.

  • Security threats.

  • Abuse of our services.

  • Violations of our policies.

Relevant information may be provided to Shopify, Shopify Payments, payment processors, banks, card networks, shipping providers, fraud prevention services, law enforcement agencies, or other authorized parties when appropriate.

19. Changes to This Privacy Policy

BellavieLuxury LLC may update this Privacy Policy periodically to reflect changes in our operations, services, legal obligations, technologies, or privacy practices.

Any updated version will be made available through our website.

Your continued use of our website following an update will be subject to the revised Privacy Policy, to the extent permitted by applicable law.

20. Contact Information

For questions, privacy requests, concerns, or complaints regarding this Privacy Policy or the handling of personal information, please contact:

BellavieLuxury LLC
Email: support@bellavieluxury.com

BellavieLuxury LLC will review legitimate privacy requests and respond in accordance with applicable law.