Return and Refund Policy

At BellavieLuxury LLC, we are committed to providing our customers with a reliable and satisfactory shopping experience. We understand that, in certain situations, you may need to request a return, exchange, or refund. This policy explains the conditions and procedures applicable to purchases made through our online store.

Returns

We accept return requests within 30 days from the date the order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received.

• Include all original packaging, accessories, labels, manuals, and promotional items, when applicable.

• Show no signs of misuse, damage, alteration, excessive handling, or unauthorized modification.

• Be accompanied by valid proof of purchase or order information.

Items returned without prior authorization may not be accepted.

To request a return, please contact our customer support team at support@bellavieluxury.com. Please include your order number, the item you wish to return, and the reason for your request.

After reviewing your request, our support team will provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@bellavieluxury.com as soon as possible.

To help us evaluate the issue, we may request photographs or videos showing:

• The item received.

• The condition of the product.

• The packaging.

• The shipping label.

• Any visible defect, damage, or discrepancy.

After reviewing the information provided, BellavieLuxury LLC may offer an appropriate resolution, including replacement, exchange, store credit, or refund, depending on the circumstances.

Exchanges

Exchanges may be available for eligible products depending on stock availability.

If you would like to exchange an item, please contact support@bellavieluxury.com before returning the product.

If the requested replacement item is unavailable, we may offer an alternative product, store credit, or a refund when applicable.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, customization, or safety reasons.

Non-returnable items may include:

• Personalized or customized products.

• Products that have been used, worn, altered, damaged, or modified after delivery.

• Items returned without their original packaging when the packaging is necessary to preserve the product.

• Gift cards or digital products.

• Products marked as final sale, where permitted by applicable law.

• Items that cannot reasonably be resold for hygiene or health protection reasons after being opened.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is caused by an error attributable to BellavieLuxury LLC, such as receiving an incorrect, damaged, or defective product, we will provide an appropriate resolution and may cover reasonable return shipping costs when required.

For returns based on personal preference, change of mind, incorrect selection, or similar reasons not caused by BellavieLuxury LLC, the customer may be responsible for return shipping costs where permitted by applicable law.

We strongly recommend using a trackable shipping service when returning a product.

BellavieLuxury LLC is not responsible for returned packages lost or damaged during transit when the return shipment is arranged independently by the customer.

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase whenever possible.

Depending on your bank, card issuer, payment provider, or financial institution, additional processing time may be required before the refunded amount appears in your account.

Original shipping charges may be non-refundable unless the return results from an error attributable to BellavieLuxury LLC or unless otherwise required by applicable law.

Refund Processing

Approved refunds are processed through the payment method associated with the original transaction.

BellavieLuxury LLC does not control processing times established by banks, payment processors, card networks, or other financial institutions.

If you have received confirmation that a refund was issued but the amount has not yet appeared in your account, we recommend contacting your bank or payment provider before contacting our support team.

Order Cancellations

Orders may enter processing shortly after they are submitted.

If you need to request a cancellation, contact us at support@bellavieluxury.com as soon as possible.

We cannot guarantee that an order can be canceled after it has entered fulfillment, processing, or shipment.

If an order can no longer be canceled, the applicable return procedure may be available after delivery.

Refused or Unclaimed Deliveries

Customers are responsible for providing accurate shipping information and for accepting delivery of their orders.

If a shipment is returned because it was refused, unclaimed, or could not be delivered due to incorrect or incomplete information supplied by the customer, additional shipping or handling costs may be deducted from any eligible refund, where permitted by applicable law.

Lost Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please check:

• The delivery location.

• Mailboxes, reception areas, or safe locations.

• Other members of your household.

• Neighbors or building staff.

• The shipping carrier.

If the package still cannot be located, contact support@bellavieluxury.com so our support team can review the situation and assist you.

Chargebacks and Payment Disputes

We encourage customers to contact BellavieLuxury LLC before initiating a chargeback or payment dispute.

Our customer support team will make reasonable efforts to investigate and resolve order, delivery, product, refund, and payment concerns.

Initiating a payment dispute does not automatically cancel an order or override the terms of this Return and Refund Policy.

BellavieLuxury LLC reserves the right to provide relevant order information, customer communications, delivery records, tracking information, and transaction documentation to payment processors, financial institutions, Shopify Payments, or other authorized parties when responding to a payment dispute.

Consumer Rights

This Return and Refund Policy is intended to operate in accordance with applicable consumer protection laws and the requirements of the payment services used by BellavieLuxury LLC, including Shopify Payments where applicable.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory rights available to consumers under applicable law.

Contact Us

For questions regarding returns, exchanges, refunds, damaged products, or order issues, please contact:

BellavieLuxury LLC
Email: support@bellavieluxury.com

Our customer support team will review your request and provide the appropriate assistance.