Shipping policy

Shipping Policy

BellavieLuxury LLC is committed to providing reliable order processing and delivery services. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our online store, you agree to the terms described in this Shipping Policy.

1. Order Processing

Orders are processed after payment has been successfully authorized.

Processing generally includes:

  • Payment verification.

  • Fraud prevention review.

  • Order preparation.

  • Product inspection.

  • Packaging.

  • Transfer to the shipping provider.

Processing times may vary depending on product availability, order volume, destination, and operational circumstances.

Orders placed during periods of unusually high demand may require additional processing time.

2. Shipping Destinations

BellavieLuxury LLC may ship to multiple domestic and international destinations.

Available shipping destinations are displayed during checkout.

If a destination is not available at checkout, we may not currently be able to ship to that location.

3. Shipping Methods

Available shipping methods may vary depending on:

  • Customer location.

  • Product type.

  • Order value.

  • Package weight.

  • Shipping provider availability.

The applicable shipping options and charges will be displayed at checkout before the order is submitted.

4. Shipping Costs

Shipping costs are calculated based on the selected shipping method, destination, package characteristics, and any applicable promotional conditions.

Where free shipping is available, applicable requirements will be displayed on the website or during checkout.

Any additional shipping charges will be shown before payment is completed.

5. Delivery Estimates

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances beyond the reasonable control of BellavieLuxury LLC, including:

  • Carrier delays.

  • Customs inspections.

  • Weather conditions.

  • Transportation disruptions.

  • Holiday periods.

  • Public emergencies.

  • Incorrect or incomplete shipping information.

  • Local delivery restrictions.

BellavieLuxury LLC is not responsible for reasonable delays caused by circumstances outside our control.

6. Tracking Information

When tracking information is available, customers may receive a shipment confirmation containing a tracking number or tracking link.

Tracking information may require additional time to become active after a shipment has been processed.

Customers are encouraged to monitor tracking updates and ensure that someone is available to receive the package where required.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

This includes:

  • Recipient name.

  • Street address.

  • Apartment or unit number where applicable.

  • City.

  • State or region.

  • Postal code.

  • Country.

  • Contact information.

BellavieLuxury LLC is not responsible for delivery failures, delays, or additional charges caused by incorrect or incomplete information provided by the customer.

If you notice an address error after placing your order, contact us immediately at support@bellavieluxury.com.

We cannot guarantee that address changes can be made after an order has entered processing or shipment.

8. Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties.

  • Import taxes.

  • VAT.

  • Brokerage fees.

  • Local handling charges.

  • Other governmental fees.

Where such charges are not collected during checkout, they may be the responsibility of the customer, depending on the destination country and applicable law.

BellavieLuxury LLC does not control customs authorities or local import procedures.

Customs processing may cause additional delivery delays.

9. Failed Delivery Attempts

Shipping providers may make one or more delivery attempts depending on local practices.

If delivery cannot be completed, the package may:

  • Be held at a local facility.

  • Be redirected to a pickup point.

  • Be returned to the sender.

  • Require the customer to contact the carrier.

Customers are responsible for following carrier instructions and collecting packages where necessary.

10. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer did not complete required delivery steps, reasonable shipping, handling, or return costs may be deducted from any eligible refund where permitted by law.

Refund eligibility will be determined in accordance with our Return and Refund Policy and applicable consumer protection requirements.

11. Lost Packages

If tracking information indicates that your package has not been delivered within a reasonable period, contact us at support@bellavieluxury.com.

We may assist by reviewing available tracking information or contacting the shipping provider where appropriate.

In some cases, the shipping provider may require additional investigation before a claim or replacement can be considered.

12. Packages Marked as Delivered

If tracking information shows that an order was delivered but you cannot locate it, please check:

  • The delivery address.

  • Mailboxes or parcel lockers.

  • Building reception areas.

  • Safe delivery locations.

  • Household members.

  • Neighbors.

  • Building staff.

  • Local carrier facilities.

If the package still cannot be located, contact support@bellavieluxury.com so our team can review the situation.

13. Damaged Packages

If your package arrives visibly damaged, we recommend documenting the condition before discarding the packaging.

Please contact support@bellavieluxury.com and provide:

  • Your order number.

  • Photos of the outer packaging.

  • Photos of the shipping label.

  • Photos or videos of the damaged product.

  • A description of the issue.

This information allows us to investigate the shipment and determine the appropriate resolution.

14. Incorrect Items

If you receive an incorrect item, contact us at support@bellavieluxury.com.

We may request photographs or other information to verify the issue.

Once the claim is reviewed, we may offer an appropriate resolution such as a replacement, exchange, or refund.

15. Split Shipments

Some orders may be shipped in multiple packages.

If this occurs, you may receive:

  • Multiple tracking numbers.

  • Packages arriving on different dates.

  • Products shipped from different fulfillment locations.

A partial delivery does not necessarily mean that items are missing.

Please review all available tracking information before contacting support.

16. Order Changes and Cancellations

Orders may enter processing shortly after purchase.

If you need to request a cancellation or shipping address change, contact support@bellavieluxury.com as soon as possible.

We cannot guarantee that modifications can be completed after an order has entered fulfillment or shipment.

17. Delays Outside Our Control

BellavieLuxury LLC is not responsible for reasonable shipping delays caused by events outside our control, including:

  • Natural disasters.

  • Severe weather.

  • Carrier disruptions.

  • Customs inspections.

  • Government restrictions.

  • Strikes.

  • Transportation interruptions.

  • Public emergencies.

Where possible, we will make reasonable efforts to assist customers affected by significant delivery issues.

18. Fraud Prevention and Shipping Verification

For fraud prevention purposes, some orders may require additional verification before shipment.

We may request confirmation of:

  • Billing information.

  • Shipping information.

  • Customer identity.

  • Payment authorization.

Orders presenting a significant fraud risk may be delayed or canceled where permitted by law.

19. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information.

  • Monitoring tracking updates.

  • Ensuring access to the delivery address.

  • Responding to carrier requests.

  • Paying applicable customs or import charges where required.

  • Collecting packages from pickup locations when applicable.

20. Returns Related to Shipping

Returns arising from delivery issues are handled according to our Return and Refund Policy.

Customers should not send products back without first contacting BellavieLuxury LLC for instructions.

Unauthorized returns may delay processing.

21. Consumer Rights

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

If local law provides stronger protections than those described in this policy, the applicable legal requirements will prevail.

22. Contact Information

For questions regarding shipping, tracking, delivery, lost packages, damaged shipments, or address corrections, please contact:

BellavieLuxury LLC
Email: support@bellavieluxury.com